Why First Impressions Matter: Mastering the Hotel Check-In Experience
The Psychology of First Impressions First impressions are a crucial aspect of human interaction, particularly in settings such as hotels where the guest experience is paramount. The psychological underpinnings of first impressions can be linked to several key factors, including appearance, body language,
Crisis Management in Hospitality: Lessons Learned from Recent Global Events
Understanding the Importance of Crisis Management in Hospitality Crisis management is a critical discipline that involves preparing for and responding to unexpected events that can threaten an organization’s operations, reputation, and safety. In the hospitality industry, the significance of crisis management has never
What Makes a Great General Manager? Leadership Lessons from Top Hoteliers
The Role and Responsibilities of a General Manager The role of a General Manager (GM) in the hotel industry is both multifaceted and integral to the overall success of the establishment. A GM is responsible for overseeing daily operations, ensuring that all departments
A Day in the Life of a Hotel General Manager: Behind the Scenes of Luxury Hospitality
The Early Morning: Preparing for the Day Ahead As the sun begins to rise, the hotel general manager embarks on a meticulously structured morning routine aimed at ensuring the smooth operation of the establishment throughout the day. The early hours, often quiet and
Top Leadership Traits Every Successful Hotel General Manager Must Have
Visionary Thinking and Strategic Planning The role of a hotel general manager extends beyond daily operations; it encompasses strategic foresight and the ability to envision the future trajectory of the hotel. Visionary thinking is foundational for success in the competitive hospitality industry, as